Chapter 11 Multiple Choice

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1. "Background" software that enables the application software to interact with the computer. System software consists of the operating system, utilities, device drivers and language translators. It works with application software to handle the majority of technical details.
operational model
system software
executive information system (EIS)
general ledger
2. Data from within an organization consisting principally of transactions from the transaction processing system.
top management
internal data
purchase order
knowledge worker
3. A report on the numbers and types of jobs held by women and minorities might be considered a
periodic report
inclusion report
demand report
exception report
4. The organizational department that actually creates finished goods and services using raw materials and personnel.
middle management
general ledger
production
system software
5. System designed primarily to support data workers. It focuses on managing documents, communicating, and scheduling.
office automation system (OAS)
executive information system (EIS)
decision model
accounting
6. The ESS combines external data with internal data generated by
the DSS and EIS
the DSS and TPS
the TPS and EIS
the TPS and MIS
7. Any individual who uses a computer. See End user.
user
executive support system (ESS)
information worker
research
8. This type of information system might generate a weekly sales and production schedule report
TPS
DSS
MIS
CEO
9. Whereas a transaction processing system creates databases, this system uses databases.
EIS
general ledger
DSS
MIS
10. Marketing research firms, trade associations, and the U.S. government might provide this type of data to a corporation.
internal
inclusion
decision
external

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